Refund & Return Policy

Last updated: October 11, 2026

Thanks for shopping with Utah Salt Flat Coffee! Because coffee is a food product, our return policy is a little different from other stores.

Returns

• We can't accept returns of opened coffee.
• We also can't accept returns of unopened coffee. For food safety reasons, once coffee leaves our hands we can't resell or restock it.

Damaged, wrong, or lost orders

If something goes wrong, we'll make it right. We'll replace your item or issue a refund if your order:

• Arrived damaged,
• Was the wrong item (for example, the wrong coffee or wrong grind), or
• Was lost in transit.

To qualify, please contact us within 14 days of delivery (or, for lost packages, within 14 days of the expected delivery date) and include:

• Your order number,
• A short description of the problem, and
• A photo of the item, packaging, and shipping label (for damaged or wrong items).

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5-10 business days for the refund to appear. Shipping charges are refunded only when the problem was our error.

Cancellations

Every bag is roasted to order, so we can only cancel an order if it hasn't gone to the roaster yet. Email us as soon as possible and we'll do our best.

Contact us

Email utahsaltflatcoffee@gmail.com with any questions about returns or refunds.